Returns & Exchanges
At GrandpaChens, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for all unused items in their original packaging. We strive to make the process as seamless as possible to ensure your home remains a place of comfort and joy.
Initiate Your Request
Log into your account or use our guest portal to select the items you wish to return and provide a reason for the request.
Prepare the Package
Carefully pack the items in their original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package over any old labels.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing