Frequently Asked Questions
Everything you need to know about bringing Grandpa Chen's quality into your home.
What is the typical shipping timeframe for furniture orders?
Most orders are processed within 2-3 business days. Depending on your location, standard delivery for home goods takes between 5 to 10 business days.
Do you offer international shipping?
Currently, GrandpaChens ships exclusively within the continental United States to ensure our fragile home decor and furniture items arrive in perfect condition.
What is your return policy for home decor?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging for a full refund, minus shipping costs.
Are your wooden products sustainably sourced?
Yes, GrandpaChens is committed to the environment. All our wooden furniture and kitchenware are crafted from FSC-certified sustainable timber.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm.